Cisco, as demonstrated last week at Cisco Live, has put its stake in the ground in a few areas — video meetings, hybrid work, platform integration/embedded communications, frontline communications, the desktop, and the contact center —that will define our industry in the next few years. Let’s explore.
Video Is Everything
“Yes Bob, I can see you.” “No Bob, I do not want to see you anymore.” The reality of COVID is that we have all become actors on the video stage; we know its values and downsides and have learned what’s important during a video call and what’s not. Video has become mainstream for many business use cases.