I want to take a real-world example of a large enterprise that has deployed 20,000 IP phones amongst its employees. There are several levels to the cost savings, but it starts with the basic element of a managed IP phone solution saving countless help desk hours by providing IT the ability to remotely detect, correct and configure IP phones rather than the need to speak with the user and figure out the problem.
If the average time per help desk call to figure out the problem without the managed system is conservatively 15 minutes, with the managed system, that time is cut down to just several minutes – we’ll go with 3. If the cost of a help desk worker is $50 an hour, then the savings would be reflected in the amount of help desk calls multiplied by the savings in time between 3 and 15 minutes.
