The current incarnation of AI is the biggest tech breakthrough since the Internet. So far, we’ve only seen the tip of the iceberg.
Big data and expanded computing power have paved the way for a new artificial intelligence (AI) whose models can digest the universe of online information and help us solve nearly any identifiable challenge. Customer service is an ideal place to exploit this powerful new capability. Despite heavy reliance on automation, contact centers still suffer from inefficiency and a reputation for poor customer experiences.
