Moving from a premises-based phone system to a unified-communications-as-a-service (UCaaS) solution can be a significant change and potentially a significant investment. While many factors are involved, most of them reside in one of these three areas: features, reliability, and costs.
As a consultant, I’ve worked with many organizations that have made the move. Below, I share considerations for these three factors.
1. Features
UCaaS solutions have come a long way and have increased their feature depth considerably over the past five years. However, you can’t just assume that these solutions will have feature parity with your existing premise system; it depends.
