In November, Vonage released its 10th Global Customer Engagement Report, surveying 5,000 consumers from 14 countries about how COVID-19 changed their traditional methods of communication and which methods had become routine during lockdown and quarantines. No Jitter recently spoke with Joy Corso, chief marketing officer, Vonage, to learn what’s driving increased demand for digital channels and the impact of video chat on customer service.
Responses have been edited for conciseness and clarity.
