January 10, 2022
Via: No JitterConversational AI provider Uniphore had an eventful 2021. It acquired Jacada, a contact center automation provider, updated its product portfolio to address customer and agent experience with U-Assist Assurance, and joined Cisco’s partner program. No Jitter recently spoke with CEO […]
November 17, 2021
Via: No JitterThe startup Cognigy provides a low-code AI platform for contact center automation. Through conversational automation, Cognigy lets users have a natural language interaction and speak on their own terms. Cognigy’s job is to have the ability to understand what the […]
September 3, 2021
Via: No JitterThis week we share announcements around contact center AI, robotic processing automation (RPA), enterprise 5G solutions, and speech technologies. Google Cloud Enhances Dialogflow CX Google Cloud last week revealed six additional features for its Dialogflow CX virtual agent. They are: […]
Modern Media, Unified communications
May 20, 2021
Via: No JitterToday’s leading contact center operations are leveraging the robotic workforce not only to make agents more productive, but also to give them a better employee experience by empowering them with the ability to deliver exceptional customer experiences in real-time. According […]
July 11, 2024
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July 11, 2024
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