Tag: RPA

Networks & Systems

Uniphore Unifies AI and RPA to Address Contact Center Inflection Point

January 10, 2022

Via: No Jitter

Conversational AI provider Uniphore had an eventful 2021. It acquired Jacada, a contact center automation provider, updated its product portfolio to address customer and agent experience with U-Assist Assurance, and joined Cisco’s partner program. No Jitter recently spoke with CEO […]

Networks & Systems

Cognigy Combines Conversational AI, RPA, & CX

November 17, 2021

Via: No Jitter

The startup Cognigy provides a low-code AI platform for contact center automation. Through conversational automation, Cognigy lets users have a natural language interaction and speak on their own terms. Cognigy’s job is to have the ability to understand what the […]


No Jitter Roll: Contact Center AI, RPA, Mobile Edge Computing

September 3, 2021

Via: No Jitter

This week we share announcements around contact center AI, robotic processing automation (RPA), enterprise 5G solutions, and speech technologies. Google Cloud Enhances Dialogflow CX Google Cloud last week revealed six additional features for its Dialogflow CX virtual agent. They are: […]

Modern Media, Unified communications

Augmenting Your Contact Center for Next-Gen CX

May 20, 2021

Via: No Jitter

Today’s leading contact center operations are leveraging the robotic workforce not only to make agents more productive, but also to give them a better employee experience by empowering them with the ability to deliver exceptional customer experiences in real-time. According […]