This week we share announcements around contact center AI, robotic processing automation (RPA), enterprise 5G solutions, and speech technologies.
Google Cloud Enhances Dialogflow CX
Google Cloud last week revealed six additional features for its Dialogflow CX virtual agent. They are:
- Continuous tests and deployment – Aims to provide bot developers with tools to help them manage their bot release cycles and lets users automatically run a set of test cases configured for an environment to validate the agent’s intended behavior, Google said. Users can also run verification tests before deploying a flow version to the environment via the continuous deployment setting, Google added.
