The startup Cognigy provides a low-code AI platform for contact center automation. Through conversational automation, Cognigy lets users have a natural language interaction and speak on their own terms. Cognigy’s job is to have the ability to understand what the users want, capture data from them, then send it over to the RPA to do that end-to-end business processing.
No Jitter recently spoke with Derek Roberti, VP of Technology, Cognigy, to learn how the company’s conversational AI platform is helping companies solve their contact center challenges, improve customer experience, and automate business processes using RPA.
