Tag: ROI

October 10, 2023

In my last blog I said that optical networks, and the optical-routing bridge to a greater commitment to optical networks, is something enterprises I simply don’t believe telcos are willing to consider. That raises the obvious questions: Are enterprises right? […]

March 31, 2023

Organizations are facing increasingly stringent and ever-changing legal obligations regarding the protection of customer rights and privacy, particularly in respect to marketing activities. While employing a privacy-first approach to data protection offers ample benefits and seems simple in theory, the […]

January 6, 2023

In the past year, we’ve seen significant growth in the number of private networks being deployed for enterprise applications. Commercial private deployments have advanced greatly in 2022, and all signs point to that trend continuing. In fact, Gartner estimates that […]

June 16, 2022

Enterprise voice communications technology company Red Box recently released Being Human: How and Why Machines are Learning the Art of Human Conversation, a study on how C-level and IT leaders feel AI has been effective in their businesses. No Jitter […]

March 31, 2022

Not less than a week after the conclusion of the first in-person Enterprise Connect conference in more than two years, where the need to support hybrid work was a major theme, comes news that HP has announced an intent to […]

March 22, 2022

Hybrid work is the topic of the moment. From some of the world’s largest corporations like Microsoft to small businesses, everyone is talking about it and figuring out ways to make it prevail. Industry analysts and observers see hybrid work […]

December 17, 2021

For all the talk about how AI will revolutionize the contact center/customer experience, we’re starting to see that its real value — at least at this stage of the game — isn’t so much about replacing agents or even processes. […]

September 22, 2021

In recent years, artificial intelligence (AI) has migrated from academic labs to the business world with the promise of practical applications. AI initiatives have demonstrated a reliable payoff for many sectors, and continued growth is a sure bet. The “MIT […]

May 5, 2021

The issue of sunsetting copper-based telecom services was first addressed in 2014, when AT&T announced a trial to eliminate landlines at Carbon Hill, Ala., and West Delray Beach, Fla. If approved by the Federal Communications Commission (FCC), AT&T planned to stop offering […]

April 6, 2021

Robust communication systems are essential to the success of any business, enabling them to stay in touch with customers. For continued ROI, however, communication systems must help businesses remain on the cutting edge of customer expectations in terms of their […]

January 21, 2020

Balancing security and usability is not easy. Security staff, when developing security implementations, can in many cases actually produce barriers for the users, barriers that encourage them to bypass security in the name of productivity and reduced frustration. Security Goals […]

January 16, 2019

Vyopta Incorporated, the leading provider of unified communications and collaboration monitoring and analytics solutions, continues its innovation with the next-generational SaaS offering, Collaboration Performance Management (CPM). CPM enables enterprises and managed service providers to ensure UC service reliability, track and […]

August 3, 2018

No doubt about it, the workplace — as well as our workplace devices and communications tools — has changed dramatically over the last few years. A decade or so ago, business users were forced to work with whatever their employers […]

February 12, 2016

The wireline and wireless industry segments have started, or are considering, implementing SDN and NFV into their networks to gain new network agility and the ability to drive automation into their service delivery processes. These providers’ SDN/NFV strategies will be […]