Tag: RFP

Modern Media, Unified communications

Contact Center Decisions Reach the Highest Levels

May 13, 2022

Via: No Jitter

The stakes are high when it comes to improving customer experience (CX), and we’ve seen more evidence lately that IT and technology are more critical to CX success than ever. For example, Home Depot recently announced that its CIO, Matt […]

Modern Media, Unified communications

Don’t Venture Into VoIP Alone

July 19, 2021

Via: No Jitter

Four key phases exist in a VoIP project: assessment, design, procurement, and implementation. An independent consultant can bring you an unbiased perspective throughout the journey by identifying potential bottlenecks, estimating budgets, determining what needs to be upgraded or replaced, and […]

Networks & Systems

Managing Multiple IT Projects? You Need a Cohesive Strategy

April 7, 2021

Via: No Jitter

As a consultant, I work with enterprises on a host of projects, everything from voice network contract renewals, SD-WAN evaluations, cloud migrations, disaster recovery planning, voice system RFPs, and much more. Occasionally, a client will have a full list of […]


AT&T, DT, China Telecom throw support behind TM Forum’s Open APIs

May 14, 2019

Via: Fierce Telecom News

The TM Forum announced that AT&T, Deutsche Telekom, Salesforce and China Telecom have signed on in support of its Open APIs. Those companies showed their support by signing the TM Forum’s Open API Manifesto, which commits them to using the […]