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Contact Center Decisions Reach the Highest Levels

May 13, 2022

Via: No Jitter

The stakes are high when it comes to improving customer experience (CX), and we’ve seen more evidence lately that IT and technology are more critical to CX success than ever.

For example, Home Depot recently announced that its CIO, Matt Carey, would take on the role of executive VP of customer experience. In announcing Carey’s shift of position, Company CEO and President Ted Decker stated, “Now more than ever, our customers expect to shop with us how, when, and where they want – and there’s little tolerance for friction in the shopping experience.

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