Tag: post-pandemic

July 1, 2022

As enterprises struggle through the transition to hybrid work — whatever that winds up meaning — one area to watch will be the role that video communications play in helping us get to whatever the next “normal” becomes. When remote […]

January 14, 2022

The COVID-19 pandemic has shown that connectivity is essential for citizens, businesses, and institutions across the world. These two last years meant rebuilding in a digital environment, as the world became accustomed to a health crisis. The pandemic brought to […]

September 14, 2021

Going digital today is not a consideration or a choice for businesses. It’s a critical transformation that any organization needs to execute if it is looking to thrive. In Gartner’s annual global survey of CIOs, 76% of respondents said that […]

September 8, 2021

In March 2020, COVID-19 arrived so quickly that organizations went into a reactive mode to continue operating. While people worked from home, the ability to keep things running smoothly was of greater concern than the associated incremental costs. Since many […]

July 15, 2021

In this week’s No Jitter post, contact center guru Sheila McGee-Smith recounts two Amazon Connect customer stories from a recent conference put on by AWS. Each is a case study in how innovative technology was poised to transform the enterprise […]

July 9, 2021

“Empathy” is the buzzword of the moment in the world of contact centers. Ironically, it owes its current popularity to the growth and success of AI in the contact center. The idea is that AI can improve contact center capabilities […]

June 8, 2021

Today, Cisco held a hybrid work customer event to launch the new Webex. Webex has been the foundation for Cisco’s collaboration business since its acquisition in 2007. Since then, Webex has gone through several iterations but has never had a […]

May 7, 2021

I love movie scenes where opposing sides draw up on the field of battle, then on some cue, just go at each other. I’m not a huge fan of violence, but the sense of mayhem can be sort of bracing. […]

April 30, 2021

In a recent No Jitter post, Irwin Lazar of IT research firm Metrigy, raises an issue that didn’t get a lot of attention during the pandemic period, but likely will become more pressing as end users return to offices, in […]