Modern Media, Unified communications
January 3, 2023
Via: No JitterBusiness leaders are wise to the importance of customer satisfaction, and it shows in their 2023 spending plans. More companies plan to increase their spending on customer engagement technologies than any other technology segment measured in Metrigy’s 2023 Technology Spending […]
Modern Media, Unified communications
November 23, 2022
Via: No JitterAs the number of customer experience (CX) technology options increases, the buying process has become more complex—particularly in large companies. A growing number of people within the company have a vested interest in CX platforms, applications, and customizations. As a […]
Modern Media, Unified communications
October 24, 2022
Via: No JitterWith CCaaS in such high demand today, it’s hard to imagine the term disappearing from our communications lexicon. But should it? One key market player, NICE, believes so. “CCaaS is too constrained. Interactions is the point,” said Paul Jarman, NICE […]
Modern Media, Unified communications
April 2, 2021
Via: No JitterThis week we share announcements around a CX technology partnership, a human-in-the-loop AI tool for contact centers, an A/V microphone enhancement, a contact center AI partnership, and startup funding. Talkdesk Elevates AI Approach Cloud contact center provider Talkdesk this week […]
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