Modern Media, Unified communications
January 5, 2022
Via: No JitterFinally, this year the integration of unified communications as a service (UCaaS) and communications as a service (CCaaS) became a reality! While I’ve been talking about the importance of integrating unified communications (UC) capabilities with contact center capabilities for decades, […]
Modern Media, Unified communications
October 12, 2021
Via: No JitterAccording to Forbes, the contact center market has a total addressable market of $24 billion per annum and growing. It’s no wonder then that everyone wants a piece of this market, the majority of which has yet to migrate to […]
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