With only 25% of business leaders and 13% of consumers fully trusting generative AI, the Biden Administration’s Executive Order governing the development and use of AI may appear to be a welcome development.
However, according to Metrigy’s Customer Experience Optimization 2023-24 global study of 641 companies, along with the Consumer Perspectives study of 502 consumers, government oversight is not viewed as a panacea by the majority of business leaders and consumers. In fact, only 30% of business leaders and 22% of consumers surveyed say government regulations would make them trust generative AI more. (Although the EO does apply to any type of AI, the rapid speed of generative AI’s adoption and capabilities presumably delivered incentive for the administration’s actions.)
