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How Robocalls Impact Contact Center Operations

February 14, 2020

Via: No Jitter

The federal government is finally pursuing the robocall avalanche, which is encouraging. But it may take a while, maybe a year or more, for consumers to trust incoming calls are not scams. Consumers are still bombarded with malicious calls, and we don’t know exactly how the government will work to remedy the situation. So to gain a better understanding of the situation, I asked Mckay Bird, CMO at the cloud contact center technology company TCN, some questions related to the threat of robocalls.

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