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CenturyLink Held Accountable in Colorado

February 28, 2020

Via: No Jitter

Kudos to Colorado Attorney General Phil Weiser and his team for shining a bright light on the long-standing, shady process communications carriers have relied on to generate lines of revenue that masquerade as government-mandated assessments. In response to many consumer complaints about deceptive billing practices, the Colorado AG’s office began investigating CenturyLink’s practices in 2017 and ended up looking as far back as 2014 to find “systematic…and deceptive overcharges” to consumers. In a December 2019 consent decree, the attorney general let carriers know in no uncertain terms that their deceptive practices are unwelcome and unnecessary.

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