I moderated an Enterprise Connect/No Jitter webinar this week that featured a company relatively new to the enterprise communications/collaboration market — Subspace, which has developed technology for providing better network performance across the Internet. Its target market is contact centers, which now rely heavily on home-based agents, whose individual Internet connections are now the enterprise’s lifeline to their customers.
Contact centers are Subspace’s latest target market, but not its first. Not surprisingly, the company initially targeted multi-player Internet-based gaming, where real-time network performance is critical.
