As Enterprise Connect 2021 approaches, I look forward to preparing my annual update on the state of speech technology in the enterprise. AI continues to drive most of the innovation around speech tech, and while the hot spots have always been with consumers and contact center applications, the enterprise continues to offer its share of interesting use cases.
Last year, I laid the foundation for what I’ve been calling the “new voice.” Many of these applications have already become mainstream, so this year I’m going to take an even more forward-looking view of this space. We all know how much faster technology changes now, and a lot has happened over the last year.
