2020 has been a year of uncertainty. Beyond the direct disruption caused by COVID-19, there have been major shifts in business strategy. In the face of adversity, businesses have responded to the situation with desire for change. Executives have broadened their responsibilities to take a more proactive approach to securing long-term business continuity.
Carriers have been presented with the opportunity to weave transformation into all aspects of their strategies and operations. According to a survey from Deloitte Insights, 45% of companies reporting a positive business impact of digital transformation also reported higher net revenue growth.
