Cloud service providers claim to have high uptimes, often touting five-nines reliability, but we’ve seen how cloud outages from Amazon Web Services (AWS) to Microsoft’s Azure impact enterprise communications and collaborations over the last several years. A downed cloud isn’t just an inconvenience; it can cost enterprises productivity and potential business. To address the cloud reliability conundrum, Ujet recently released its CX Intercloud service, which provides application redundancy for Ujet contact center platforms running on multiple public clouds. And today, Enterprise Connect recognized Ujet and the service, naming it the 2022 winner of the Overall Best of Enterprise Connect Award.
