We would all rather be convening in-person for Enterprise Connect, but like other industry events, the 2020 edition will be virtual, running from Aug. 3-6. I’m returning with another state of the market update on speech technology in the enterprise, and as a preview, I’ve got a few highlights to share.
My presentation was initially developed for the in-person event back in March, and while COVID-19 took that option away, it also had an impact on the collaboration space, as we’ve all had to adapt to working from home. Zoom is the most visible beneficiary of this change, but in general, business has been good for collaboration vendors, and with that, we’re seeing more speech technology use cases.
