Multi-line telephone system (MLTS) owners and operators have several options for implementing Enhanced 911 (E9-1-1) and Next Generation 911 (NG9-1-1) technology. Whether the MLTS is on-prem, cloud-based, or hybrid, the organization’s responsibilities are the same. Every physical phone, softphone, call center application, videoconference application, etc., issued or in use and provided by the organization or connected to the organization’s network must be accounted for in the project plan. It is important to consider the most appropriate way to comply with FCC rules and regulations without sacrificing future options for NG9-1-1 service.
