This week, Genesys announced two expansions of existing relationships, one with Google Cloud and another with behavioral pairing technology company Afiniti. While Genesys made these announcements separately, together they reinforce that choice of public or private cloud, and which public cloud, remain salient issues — especially for the very large enterprises Genesys Multicloud CX was built to serve.
Google Cloud
Last week during the Genesys Analyst and Influencer virtual summit, CEO Tony Bates and Genesys Multicloud EVP and General Manager John Hernandez previewed the Google Cloud partnership announced on November 15. The executives explained the partnership includes (undefined) financial investments in joint selling and co-innovation that combines the strengths of the companies in customer experience, AI, and cloud:
