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Is ChatGPT Coming for the Contact Center?

February 10, 2023

Via: No Jitter

OpenAI’s November 2022 announcement of a free research preview of ChatGPT to solicit user feedback took the tech world by storm. Before that, large language model and generative AI were terms used primarily by technologists working in the field. Now, its use by one million users in just five days (as reported by Statista) has entered the online services history books, beating Instagram’s record of two-and-a-half months.

As was the case for many technologies before it, doomsayers were quick to say that this technology could replace humans in host of different occupations. A New York tabloid article, “ChatGPT could make these jobs obsolete,” pointed to positions in education, finance, software engineering, journalism and graphic design as being at risk.

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