There’s no doubt that you are or will be considering outsourcing your unified communications and contact center operations to a cloud service in the future, if you haven’t already. The cloud service looks appealing, saves money, frees up IT staff for other projects, and is potentially more resilient than your present operation. A downfall, however, is that the contract can have hidden liabilities, vague service level agreements, and penalty clauses that aren’t so attractive.
Below, we’ll have a closer look at elements of a contract review, failures, focuses, challenges, and processes.
