Prior to the pandemic, a Nemertes Research global study of approximately 565 end-user organizations found that voice conversations were already shifting from phone systems to meeting services for both external and internal calls. Nearly half (45%) admit to using video-enabled meeting applications for internal calls, while 37% do so for external calls. Participants expected to see slight growth in these numbers in 2020, even before COVID-19 hit. Now growth has rapidly accelerated as more than 91% of organizations are using apps like Teams and Zoom to support work-from-home.
