During the pandemic, all eyes—literally—have been on collaboration platforms like Zoom, Microsoft Teams, Cisco Webex, and others. Most of the discussion within enterprise management has centered on how to use these tools, especially their video component, to keep remote workers collaborative and connected. But for enterprise communications professionals, some attention is turning, as it often does, to the less glamorous task of incorporating these platforms into the full enterprise architecture and making sure they support legacy modes of communications.
