If your company has an IVR system (an automated entity which answers the call and sorts callers into “departments”), chances are good that it might be the very first impression of your business for many of your customers or clients. Those prompts that callers hear are essentially your company’s first line of customer service, so you want to make sure your message to them is on point. Here are some simple ways to do that by creating a well-written IVR script and ensuring your voice prompts are helping – and not hindering — your caller’s experience. Let’s take a look at this basic main menu IVR sample script and see why it works.
