Over the past eight months, I’ve defined eight usage profiles in a series of articles to guide your communications strategies, planning, investments, and operations. These include field sales and services, production, retail customer-facing, information processing, collaboration, management and executive, and administration roles, and the universal usage profile.
Each of these usage profiles clearly defines the communication requirements for these types of workers and workflows. These eight usage profiles, plus the contact center usage profile that is not part of this series, are a comprehensive set of usage profiles. Our consulting firm, UniComm Consulting, has tested and proven this across all industry sectors so that you, as No Jitter readers, won’t have to wonder if there are two or three or one hundred others to discover.