Why combine UCaaS and SD-WAN as a single solution for your enterprise? Well, let’s first look at the numbers. Today, most UCaaS vendors provide either 99.9% or a 99.99% reliability model, which equates to eight hours of outages per year or one hour of downtime per year, respectively. The UC and contact center premises models have always operated at a 99.999% reliability model — five-minute outages annually — effectively “always-on” technology.
SD-WAN, along with UCaaS and CCaaS, delivers a higher reliability model and is now being sold as a single solution by some UCaaS vendors. Those vendors now provide a 99.999% uptime model through this enhanced UCaaS+SD-WAN model and a guarantee better quality of service (QoS) too. This solution also provides better visibility into the UCaaS and SD-WAN portals and better vendor accountability.
