On the face of it, the consumption-based pricing model for cloud UC, or UCaaS, is attractive: You pay a predictable charge, based on the volume of services consumed, for a set period. But in my experience in working with clients in the U.K. and from what I’ve heard from peers across a wide geography, such pricing models often end up skewing significantly in the provider’s favor, and this model ends up not being compelling after all.
Before you can determine whether this model really works for your organization, you must first understand the basics of the UCaaS pricing model.
