Earlier this month, Verizon became the first U.S. operator to launch Microsoft Teams Phone Mobile. It is a new service that integrates an organization’s mobile devices with Microsoft Teams. This is a fairly significant launch, and it should stimulate interest and sales for both UCaaS and enterprise cellular providers.
This Verizon offer is a version of what I’ve been describing as a UCaaS Mobility 3.0 solution. This generation of UCaaS mobility blurs UCaaS and cellular services. It’s not that Verizon and Microsoft have merged, but they have converged their offerings into a single solution. Unlike the second generation of UCaaS mobility, available today from most UCaaS providers, this new approach requires no smartphone app nor use of an internet connection.