Seamless, efficient collaboration in an all-in-one environment is a must-have for today’s distributed teams — Unified Communications as a Service (UCaaS) delivers it. The following article provides an overview of the leading UCaaS providers and what they offer in terms of features, functionality, integrations and/or partnerships.
WHAT IS UCAAS: A QUICK RECAP
UCaaS is an integrated set of communications technologies encompassing traditional office telephony — like call routing, call hold, and transfer — along with modern tools like email, instant messaging, video calls, and even AI-powered automation. UCaaS vendors combine these features in a single cloud-based app, so businesses don’t have to juggle multiple services. These tools are essential for today’s businesses because they make communicating easier and more efficient.
