Service providers have to deal with increasing complexity in their networks and services, amid what have been highly manual and ponderous service assurance deployments that almost inevitably result in visibility gaps and too much data that needs highly skilled human interpretation to resolve issues.
As Charles Thompson, VP of product management at Spirent Communications with a history of more than two decades in service assurance, put it, ”Service assurance for operators has traditionally been very burdensome. It’s been a very big deployment, [with] multi-week, multi-month services engagement to do, to get things up and running.”
