Welcome to the latest edition of the No Jitter. In this edition, we recap several announcements around communications APIs, apps for mobile contact center agents, an update to a CCaaS platform, and a voice authentication integration.
Twilio Releases Multi-channel API
In a blog post, communications-platform-as-a-service (CPaaS) provider Twilio unveiled Flex Conversation, a single API for its Flex platform that combines SMS, chat, and WhatsApp. Available in public beta by the end of this month, Flex Conversation allows enterprises to build apps that can access the same customer profile regardless of channel. Twilio plans to expand the channels that the API supports to include Facebook Messenger and Google Business messages.
