This week we share announcements around a CCaaS platform, contact center employee training, video calling devices, a UC management acquisition, and BYOC connectivity.
Lifesize Enhances Cloud Contact Center
Lifesize this week announced omnichannel support and workforce engagement management (WEM) updates for its CxEngage CCaaS platform, as part of its Summer 2021 product release cycle. Omnichannel updates for CxEngage include video pivot from one channel to another, rich text messaging for chatbots, and chat SDK enhancements, Lifesize said. For WEM, Lifesize has extended the ability to evaluate agents to two additional channels: SMS and Facebook Messenger.
