When I think about the last 10 years or so in the unified communications market, there are usually two questions that come up time and again: “Is this the year of video conferencing?” And, “Is the desktop phone dead?”
I think, given the growth of the video conferencing market over the last few years, we can finally put that first question to rest. But what about the second? As we head into 2020 are desktop phones still relevant? Or, will the shift to mobile-first and/or software client-focused strategies finally kill the desktop phone once and for all?