Most of America’s workforce has welcomed and embraced the pandemic’s force-fed remote work world. National Public Radio (NPR) says 87% of workers whose employers offered remote work have “seized the opportunity.” And most employees would rather take a pay cut than give up their pajama-wearing, work-from-home (WFH) schedule.
Surprisingly, big businesses (including contact centers) have taken notice and benefit from remote workers for several reasons, such as:
- Reduced operating costs. Going fully remote saves on overhead costs, such as a rental lease, office furniture, utilities, insurance, supplies, etc. For instance, IBM eliminated some office space and saved $50 million in real estate costs. A remote contact center instantly saves money on rep computers and work desks.
