The iPhone continues to serve as a poor example for technology training.
It happened again during the Locknote session at Enterprise Connect 2022. One panelist suggested communication tools should be so easy that no training is required, and another agreed, then amplified the point, reminding the audience that the iPhone doesn’t come with a manual.
The panelists were wrong on both accounts. No complex multi-function device is ever used effectively without training. There are plenty of stories about young children driving cars without training, almost all end badly.
