Welcome to the third of our Conversations in Collaboration. We began with Cisco’s Lorrissa Horton, who talked about the company’s approach to data security in AI. No Jitter (NJ) then spoke with Google Cloud’s Behshad Behzadi who spoke about the use of generative AI (Gen AI) at Google, in its Contact Center AI offering and, more broadly, across enterprises. Next, was Amazon Connect’s Pasquale DeMaio who discussed Connect’s history of AI usage and how it’s used in their contact center offering.
