Welcome to the latest edition of the No Jitter Roll. In this edition: Twilio shares details on its latest partnership, Five9 customers receive a new integration around fraud detection and voice authentication, and Alvaria releases a new virtual agent assistant feature.
Twilio and Teleperformance Announce Partnership
First, Twilio announced a partnership with integrated business services company Teleperformance to provide enterprises with a combined customer engagement and business process optimization offering. With this partnership, Teleperformance will use Twilio’s services like its contact center service Flex to support the customer service needs of customers. In the future, Twilio and Teleperformance plan to jointly develop new products and services, highlighting “the strong emergence of video as a channel” in the press release.
