We have been working with a healthcare financial services client for a couple of years now. In early 2019, the client approached us to see if we could explain why its hosted cloud telephony services bill was 30% higher than allotted for in the budget. This single question led to a journey that would significantly alter the organization’s telephony environment. This client has multiple locations across several cities. The cloud services provider billed monthly for a bundle comprising desktop telephone rentals, DID numbers, and Internet services.