Social distancing has had a direct and indirect influence on so many facets of our lives, and everything seems forever-changed because of COVID-19. People are adopting new approaches to maintain a social connection, business models are shifting, and consumer expectations are evolving in a way that won’t reverse once a vaccine becomes readily available. We have to adapt, and we must persevere.
That was the theme of a discussion led by Kieran King, SVP of customer success at Talkdesk, during her Enterprise Connect Digital Conference & Expo 2020 session, “The CX Reframe: Planning for the New Normal of the Contact Center” (available on demand for registered attendees; register here if you haven’t already).
