Modern Media, Unified communications
December 29, 2022
Via: No JitterIT professionals who are migrating contact centers from on-prem to the cloud have a series of weighty decisions to make, from determining the best contact-center-as-a-service (CCaaS) product to preparing for the migration itself. If they don’t do this prep work, […]
Modern Media, Unified communications
November 2, 2022
Via: No JitterLast week I attended the Society of Communication Technology Consultants (SCTC) annual conference and moderated a panel discussion about unified communications (UC). Some interesting insights about the current and future states of the UC market emerged. First, we discussed changes […]
Modern Media, Unified communications
October 6, 2021
Via: No JitterAs a consultant, I have reviewed a lot of UCaaS and CCaaS contracts from a technical and business perspective. Here are some of the things that I look for that could impact the overall cost of the services. First, I […]
December 14, 2018
Via: No JitterLet’s face it, telecommunications can be confusing. From under- or over-procured services and costly legacy technologies that are hard to locate, to carrier billings that never align with what was promised, gaining transparency in telecommunications can be a challenge for […]
July 11, 2024
July 2, 2024
July 11, 2024
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