Tag: customers experience

Modern Media, Unified communications

How Latency Drives Up Support Costs (And What to Do About It)

September 16, 2021

Via: No Jitter

Satisfied users and customers are essential for anyone leading a contact center, customer experience business, or full-solution outsourcing organization. In such organizations, latency impacts the bottom line. It happens every time a customer reports performance-related problems or a remote agent […]