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How Latency Drives Up Support Costs (And What to Do About It)

September 16, 2021

Via: No Jitter

Satisfied users and customers are essential for anyone leading a contact center, customer experience business, or full-solution outsourcing organization.

In such organizations, latency impacts the bottom line. It happens every time a customer reports performance-related problems or a remote agent can’t pull up real-time applications because they’re not working in real-time.

Look at the example of contact centers to understand the actual cost of latency on your organization.

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