Tag: customer

Modern Media, Unified communications

What AI Will Really Do for the Contact Center

January 15, 2021

Via: No Jitter

AI’s impact on enterprise communications and collaboration is being felt first in the contact center. That’s not surprising; contact centers are generally where cutting-edge technology makes (or fails to make) its business case. But the picture is just beginning to […]

Modern Media, Unified communications

Contact Center Modernization: 5 CX Trends for 2021

November 17, 2020

Via: No Jitter

In my last article, I touched on how Millennial and Generation Z technology and communication preferences require customer service to move beyond omnichannel. And that’s just what we need to do to catch up to modern consumer behavior and expectations. […]

Modern Media, Unified communications

5 Considerations Before Selecting a CCaaS Solution

September 25, 2020

Via: No Jitter

Contact center as a service (CCaaS) is an attractive model for many contact centers looking to replace their traditional on-premises contact center infrastructure. So, evaluating the best CCaaS solution that fits your enterprise’s goals and environment is paramount. For a […]


Tuesday Bytes: DE-CIX, Flexential, Telia, Altice

December 17, 2019

Via: Telecom Ramblings

DE-CIX has a new key partner over in Istanbul. They are expanding the company’s Turkish IX footprint into Equinix’s IL2 IBX in the city, where tenants till be able to hook up with a simple cross connect. Meanwhile, DE-CIX’s customers […]