Modern Media, Unified communications
January 15, 2021
Via: No JitterAI’s impact on enterprise communications and collaboration is being felt first in the contact center. That’s not surprising; contact centers are generally where cutting-edge technology makes (or fails to make) its business case. But the picture is just beginning to […]
Modern Media, Unified communications
November 17, 2020
Via: No JitterIn my last article, I touched on how Millennial and Generation Z technology and communication preferences require customer service to move beyond omnichannel. And that’s just what we need to do to catch up to modern consumer behavior and expectations. […]
Modern Media, Unified communications
September 25, 2020
Via: No JitterContact center as a service (CCaaS) is an attractive model for many contact centers looking to replace their traditional on-premises contact center infrastructure. So, evaluating the best CCaaS solution that fits your enterprise’s goals and environment is paramount. For a […]
December 17, 2019
Via: Telecom RamblingsDE-CIX has a new key partner over in Istanbul. They are expanding the company’s Turkish IX footprint into Equinix’s IL2 IBX in the city, where tenants till be able to hook up with a simple cross connect. Meanwhile, DE-CIX’s customers […]
April 12, 2024
April 10, 2024
April 12, 2024
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