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Contact Center Modernization: 5 CX Trends for 2021

November 17, 2020

Via: No Jitter

In my last article, I touched on how Millennial and Generation Z technology and communication preferences require customer service to move beyond omnichannel. And that’s just what we need to do to catch up to modern consumer behavior and expectations. Companies looking to truly differentiate and compete on experience must stay ahead of the curve — and the consumer.

With that in mind, here are five trends we’re seeing at UJET that will be shaping customer experience (CX) for years to come.

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