Top

Tag: conversation


Modern Media, Unified communications

Conversational AI Helps Humans Be Human

June 16, 2022

Via: No Jitter

Enterprise voice communications technology company Red Box recently released Being Human: How and Why Machines are Learning the Art of Human Conversation, a study on how C-level and IT leaders feel AI has been effective in their businesses. No Jitter […]


Modern Media, Unified communications

5 Ways AI is Disrupting Contact Centers

May 10, 2022

Via: No Jitter

For a painfully long time, business leaders treated contact centers as cost centers. They assumed customer service was inherently unprofitable and squashed costs wherever possible. But the days of the cost center as a contact center are coming to a […]


Modern Media, Unified communications

What I’m Looking Forward to at Enterprise Connect

March 15, 2022

Via: No Jitter

As I write this, Enterprise Connect takes place in (a little) less than a week, returning to the Gaylord Palms in Orlando after COVID-19 forced the event online in 2020 and 2021. To say I’m excited about the return to […]


Modern Media, Unified communications

Contact Centers: Succeeding Amidst The Great Resignation

November 2, 2021

Via: No Jitter

The term Great Resignation came into common business parlance in September 2021, when the Harvard Business Review published an article analyzing the causes and strategies to combat the stark fact that millions of Americans were quitting their jobs, four million […]


Modern Media, Unified communications

What AI Will Really Do for the Contact Center

January 15, 2021

Via: No Jitter

AI’s impact on enterprise communications and collaboration is being felt first in the contact center. That’s not surprising; contact centers are generally where cutting-edge technology makes (or fails to make) its business case. But the picture is just beginning to […]